Application Support & Maintenance Specialist (m/f/d)
Core
Providing first-line resolution for incidents, maintaining system stability and data integrity, and supporting users across the school group's systems portfolio.
Role type
Application Support & Maintenance Specialist
Builds
Maintains and enhances self-hosted school management systems (iSAMS, My School Portal, SchoolPost, SOCS, OpenApply, Microsoft Teams, Seesaw)
Domain
Education technology / School management systems
Required skills
SQL scripting, SSRS reporting, Microsoft Office, incident diagnosis, system maintenance, data integrity management, project management for system enhancements
Preferred skills
Experience with school software solutions
Technologies
iSAMS, My School Portal, SchoolPost, SOCS, OpenApply, Microsoft Teams, Seesaw, SQL, SSRS, Microsoft Office (via careerplan.io/jobs/1661298-application-support-maintenance-specialist-mfd-at-aera-verlag-gmbh)
Responsibilities
Provide first-line resolution or diagnosis of incidents and support requests; Support users to maximize system utility; Maintain existing systems for stability, security, reliability, and data quality; Manage projects relating to systems implementation and enhancement