IT Technician
Core
Client-facing IT technician providing on-site desktop support, device lifecycle management, and remote assistance for K-12 schools and other clients.
Role type
Mid-level IT Technician (Field Service)
Builds
Endpoint hardware, operating systems, peripherals, and connectivity solutions for end-users
Domain
Education (K-12) and General IT Services
Required skills
Windows 11 desktop support, Active Directory administration, Microsoft 365/Exchange Online, networking fundamentals (TCP/IP, DNS, DHCP, VLANs), ticketing system usage, field service operations (via careerplan.io/jobs/Civic-Tech-IT-Technician-it-technician-at-civic-tech)
Preferred skills
macOS support, CompTIA A+/Network+/Security+ certification
Technologies
Active Directory, macOS, Microsoft 365, TCP/IP, Windows, Office 365
Responsibilities
Serve as primary contact for assigned clients, support client onboarding and technology transitions, provide remote technical assistance, diagnose and resolve workstation issues, manage device imaging and lifecycle refreshes, document issues in service management platform, monitor ticket queue and coordinate resources
Seniority
Mid-level, hands-on IC