Program Manager IV – AWS Connect, Telephony
Core
Lead strategic enterprise-wide transformation of contact center and telephony platforms from Avaya to AWS Connect, ensuring successful migration and process improvement.
Role type
Senior Program Manager (Enterprise Transformation)
Builds
Enterprise telephony and contact center transformation initiatives
Domain
Healthcare / Managed Care / Cloud Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional team leadership, project planning and execution, risk management, budget forecasting, executive communication, stakeholder management, AWS Connect migration, telephony platform knowledge
Preferred skills
Healthcare or managed care experience, AWS Connect implementation experience, PMP or PgMP certification, experience leading complex IT projects in enterprise environments
Technologies
AWS Connect, Avaya, MS Office, project management tools
Responsibilities
Oversee program planning, management, and execution including scope, schedule, budget, and resources; coordinate work of project managers and business analysts; create executive dashboards and reports; prepare documents for Program Steering Committees; manage risks, dependencies, and budget forecasts; serve as escalation point for project issues and risks
Seniority
Senior, hands-on IC with leadership responsibilities
