Customer / Technical Support Specialist
Core
Provide technical support and customer experience management for a medical device platform, guiding healthcare professionals through product features, onboarding, and data analysis.
Role type
Customer / Technical Support Specialist
Builds
Customer support documentation, training programs, and feedback loops for medical device users
Domain
Medical devices / Healthcare technology
Deliverable
client delivery
Required skills
Salesforce case management, iOS/Android mobile functionality, Bluetooth connectivity, Quality Systems compliance, data analysis, technical documentation
Preferred skills
Healthcare/medical device industry experience, SaaS/IoT/cloud concepts, NPS implementation
Technologies
Salesforce, iOS, Android, Microsoft Office
Responsibilities
Resolve customer queries and guide users through product features; develop technical support documentation and training plans; handle and track customer complaints per Quality Systems; report field product performance metrics; collaborate with product and engineering teams to capture feature requests and bugs; maintain current industry and technical knowledge.
Seniority
Mid-level, hands-on IC