Mitarbeiter Kundenbetreuung (m/w/d)
Core
First point of contact for customers, handling inquiries, orders, and complaints via phone, email, and written communication to ensure high customer satisfaction.
Role type
Customer Service Representative
Builds
Customer support interactions and order management for a mail-order retail company
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer communication, order processing, complaint resolution, internal cross-department collaboration, MS Office
Preferred skills
SAP experience, English language skills
Responsibilities
Answering customer calls and emails, processing orders, resolving complaints, collaborating with internal departments
Seniority
Entry-level to Junior