Mitarbeiter m/w/d Customer Service / Online-Kundenservice (Weihnachtssaison)
Core
3rd-level customer support specialist handling email and phone inquiries, returns processing, and social media communication for Smyths Toys.
Role type
Customer Service Representative (3rd-Level Support)
Builds
Customer support interactions and returns management for Smyths Toys
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
3rd-level support, returns management, social media communication, email support, phone support, MS Office (Word, Excel), German (fluent), English (good)
Responsibilities
Handle 3rd-level customer inquiries via email and phone, process internal returns, communicate with customers on social media platforms, coordinate with logistics partners and suppliers