IT-Supporter (m/w/d)
Hybrid
Core
Provide 1st and 2nd level IT support for end-users, handling workplace issues, software, and hardware components via ticket systems.
Role type
IT support specialist (1st/2nd level)
Builds
IT service solutions for client organizations
Domain
IT services / Business support
Deliverable
client delivery
Required skills
IT support, Microsoft Office 365, ticket system management, hardware troubleshooting, software troubleshooting
Preferred skills
IT vocational training (Fachinformatiker/IT-Systemkaufmann), prior IT support experience
Technologies
Microsoft Office 365, IT service management tools
Responsibilities
Receive and prioritize user requests via ticket system, analyze error situations, resolve technical issues for end-users, provide support for Microsoft Office and custom software
Seniority
Entry to Mid-level