Care Coordinator II
Core
Supports care management activities by performing member outreach via phone or home visits to ensure services are delivered and continuity of care is achieved.
Role type
Care Coordinator
Builds
Member care plans and service coordination
Domain
Healthcare / Managed Care
Deliverable
client delivery
Required skills
Telephonic outreach, home visits, care plan coordination, provider communication, member education, regulatory compliance, referral management
Preferred skills
Spanish fluency, case management experience, managed care experience
Responsibilities
Provide outreach to members via phone or home visits to engage members and discuss care plan/service plan; Coordinate care activities based on the care plan/service plan and work with healthcare and community providers; Serve as support on member and/or provider inquiries; Communicate with care managers and practitioners to facilitate member services; Support performing service assessments/screenings; Document and maintain member records; Identify needs and make referrals to Care Manager, community based organizations, and Disease Manager; Provide education on benefits and resources available.