Business Readiness & Implementation Senior Manager
Core
Lead a team to ensure successful introduction, adoption, and embedding of change across Customer Services operations.
Role type
Senior Manager, Business Readiness & Implementation
Builds
Efficient, capable, and customer-focused Customer Services operation
Domain
Financial Services / Customer Services / Organizational Change
Required skills
Change management, team leadership, portfolio management, operational impact assessment, training capability building, governance chairing, stakeholder influence
Responsibilities
Lead the Change Gateway to assess demand, impacts, risks, and dependencies for prioritization; Act as a Change Partner to bridge Operations and change teams; Build and lead Training Delivery to ensure colleague adoption of new processes; Chair senior governance forums for go-live decisions; Influence Director-level stakeholders on competing priorities.
Seniority
Senior, hands-on IC