Hearing Claims Specialist
Core
First point of contact guiding clients through industrial deafness and hearing-related compensation claims via phone and Zoom.
Role type
Claims administration specialist
Builds
Hearing claims and compensation processes
Domain
Insurance / Hearing health
Deliverable
client delivery
Required skills
Client consultation, eligibility assessment, claims administration, documentation management, stakeholder liaison, CRM management
Responsibilities
Conduct client consultations via phone and Zoom, Assess eligibility and gather detailed client information, Explain the claims process and guide clients through next steps, Manage documentation, forms and claims administration, Liaise with hearing service providers and other stakeholders, Maintain accurate CRM and internal system records
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