Mitarbeiter technischer Support / Supporthotline (w/m/d)
Core
Technical support specialist handling customer inquiries and tickets via remote maintenance and phone hotline for software solutions.
Role type
Technical Support Engineer
Builds
Customer support for software solutions
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Windows Server administration, macOS administration, Container systems management, SQL queries, service management, permission management, product installation, product configuration, technical troubleshooting, structured problem analysis
Preferred skills
Virtualization solutions, Container technologies, Scripting
Technologies
Windows Server, macOS, Container systems, SQL
Responsibilities
Process customer support tickets end-to-end, perform remote maintenance on customer environments, provide phone support via hotline, create and update support documentation and FAQs, onboard new colleagues