Lloyds Banking Group Customer Support - Scunthorpe
Core
Full-time branch-based role providing face-to-face support to customers, helping them through important moments like bereavement, fraud concerns, and building confidence with digital banking.
Role type
Customer Support Associate (Branch Banking)
Builds
Lloyds and Halifax branch services
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service experience, empathy, adaptability, relationship building, calm under pressure
Responsibilities
Provide face-to-face support to customers, resolve fraud concerns, assist vulnerable customers, promote digital banking services, connect customers with appropriate products
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