Lloyds Banking Group Customer Support - Witney
Core
Branch-based customer support role providing face-to-face assistance, guidance, and reassurance to customers during important life moments and everyday banking tasks.
Role type
Customer Support Associate
Builds
Customer confidence in digital banking and resolution of financial queries
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service experience, empathy, adaptability, relationship building, calm under pressure
Preferred skills
Digital banking promotion, product cross-selling
Responsibilities
Provide face-to-face support to customers, help customers use online and mobile banking independently, resolve fraud concerns, support vulnerable customers, promote digital services
Seniority
Entry-level to Junior
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