Associate Director - CX Manager BCB public website
Core
Define, shape, optimise and deliver an outstanding digital experience for the BCB public website, leading a portfolio of products or services and ensuring brand alignment.
Role type
Senior IC CX Manager (Digital Content & Experience)
Builds
Digital customer experience strategies, content standards, and optimized discovery for the BCB public website
Domain
Financial Services / Digital Experience
Deliverable
product features
Required skills
Digital CX strategy, partner management, team leadership, data-driven performance optimization, SEO principles, quality delivery & compliance
Preferred skills
Adobe Analytics, SEMrush, Experience Design collaboration
Responsibilities
Own quarterly CX plans and guard brand/design/copy standards; Prioritize BAU demand and manage collaborator engagement; Lead team development, care, and performance reviews; Use data and insights to drive engagement and conversion via A/B testing; Optimize target SEO keywords and onsite discovery; Ensure briefs meet standards, accessibility, and regulatory requirements
Seniority
Senior, hands-on IC with people management
