Design Researcher - 6 Months FTC
Core
Lead research strategy and roadmap for a key business area, delivering qualitative and quantitative research to solve customer problems and guide product development.
Role type
Senior Design Researcher (6-month fixed-term contract)
Builds
Product features and services for Lloyds Banking Group customers
Domain
Financial Services / Banking
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative research (usability testing, depth interviews, ethnography), quantitative research, research roadmap planning, insight synthesis, stakeholder communication, accessibility research, service design collaboration
Preferred skills
Experience with vulnerable customers, evidence-led decision making advocacy
Technologies
N/A
Responsibilities
Develop and lead research strategy for a key business area; manage research plan and roadmap; deliver research to solve customer problems; synthesize insights to generate shared understanding of user needs; communicate findings to senior and executive audiences; collaborate with Service Design and other disciplines
Seniority
Senior, hands-on IC