Lab Product Owner - Relationship Management
Core
Lead the transformation of Relationship Management capabilities across Business & Commercial Banking to shape product vision, strategy, and delivery.
Role type
Senior Lab Product Owner (Relationship Management)
Builds
Relationship Management and CRM capabilities for Business & Commercial Banking
Domain
Banking / Customer Relationship Management
Deliverable
product features
Required skills
Product leadership, large-scale business transformation, CRM expertise, stakeholder influence, multidisciplinary team leadership, delivery management
Preferred skills
CRM platform delivery, Generative AI/Agentic AI application, Agile delivery
Technologies
CRM platforms, Generative AI, Agentic AI
Responsibilities
Define and lead the vision, strategy, and roadmap for the Relationship Management Transformation Lab; Drive the evolution of relationship management and CRM capabilities; Lead complex transformation activity across business and technology teams; Build strong partnerships with senior stakeholders; Oversee governance, funding, performance measures, and outcome tracking; Develop high-performing, multidisciplinary teams
Seniority
Senior, hands-on IC with strategic leadership
