Sachbearbeiter/in (m/w/d) Zentrales Servicecenter Telefonie
Core
Handle customer inquiries via phone and provide qualified information regarding pension, insurance, and rehabilitation processes for the German statutory pension insurance system.
Role type
Customer service specialist (pension insurance)
Builds
Customer support services for the German statutory pension insurance system
Domain
Public sector / Social security / Pension insurance
Deliverable
client delivery
Required skills
Telephone communication, knowledge of German Social Code (SGB I, IV, VI, IX), document processing, ticket creation, customer empathy
Preferred skills
Experience in pension or rehabilitation administration, familiarity with electronic records (eAkte)
Responsibilities
Answering customer phone calls, providing comprehensive information on pension and insurance matters, creating certificates or tickets for further processing, handling selected administrative tasks
Seniority
Entry to Mid-level