Support Engineer (gn) Microsoft PowerPlatform
Core
2nd and 3rd level support engineer for Microsoft Power Platform and Microsoft 365 environments, analyzing complex incidents and delivering root-cause solutions.
Role type
Senior IC support engineer (Microsoft Power Platform)
Builds
Production support solutions and knowledge base articles for enterprise customers
Domain
Enterprise software support, Microsoft Cloud
Required skills
Troubleshooting, Incident analysis, Root-cause analysis, Configuration, Administration, Customer communication, Documentation, Vendor coordination
Preferred skills
Microsoft PowerApps, Microsoft PowerAutomate, Microsoft Dynamics 365, Microsoft Entra ID, Microsoft Graph, Microsoft SharePoint Online, Microsoft Exchange Online
Responsibilities
Analyze and resolve complex technical incidents in Microsoft Cloud environments, support customers with configuration and administration of Microsoft Power Platform and Microsoft 365, develop solution proposals, contact and guide customers until resolution, involve manufacturers when necessary, document work ITIL-compliant
Seniority
Mid-level, hands-on IC
