Director, Digital Transformation (Telecom)
Core
Lead strategic advisory engagements for telecom clients on digital channel shift, personalization, and digital B2B growth initiatives, owning the strategic point of view through implementation.
Role type
Senior IC strategy consultant (telecom)
Builds
Strategic roadmaps, customer journey architectures, and adoption plans for digital capabilities
Domain
Telecom / Digital Transformation
Deliverable
product features
Required skills
Strategic advisory, executive communication, business and financial modeling (ARPU/ARPA, churn), personalization strategy, journey design, implementation oversight, client account growth
Preferred skills
Telecom/CSP client experience, scope expansion, MBA
Technologies
SQL, A/B testing platforms, dashboarding
Responsibilities
Own strategic point of view on client digital growth priorities; Advise on identity and fraud-risk architecture; Lead personalization transformation engagements; Design customer journey and offer architecture; Translate data into executive narratives; Partner with delivery teams to ensure executability; Own adoption velocity for digital capabilities; Serve as senior client-facing advisor and grow account scope
Seniority
Senior, hands-on IC
