Head of Engineering (Convo AI)
Core
Lead a multidisciplinary engineering team to build and scale Conversational AI experiences (GenAI, Agentic AI, intelligent search) for Lloyds Banking Group's customer-facing services.
Role type
Senior engineering leader (Head of Engineering)
Builds
Scalable Conversational AI products, AI-powered servicing journeys, intelligent assistants, and agentic customer experiences.
Domain
Financial services / Conversational AI / GenAI
Deliverable
production ML models | product features
Required skills
Leading multidisciplinary engineering teams, delivering Conversational AI/GenAI/Agentic AI capabilities, managing delivery roadmaps and budgets, operating in regulated environments, stakeholder management, coaching technical talent
Preferred skills
None explicitly stated
Technologies
GenAI, Agentic AI, orchestration, search, cloud-native architecture, APIs, DevOps
Responsibilities
Lead engineering delivery and people leadership, drive adoption of common engineering assets and reusable patterns, ensure AI solutions are secure and resilient, manage workforce planning and organizational design
Seniority
Senior, hands-on IC with leadership scope