Service Manager - Private Cloud
Core
Lead service excellence and supplier relationships for the Private Cloud platform supporting Lloyds Banking Group's financial service transformation.
Role type
Senior Service Manager (Private Cloud)
Builds
End-to-end Private Cloud platform and consumable products for Lloyds Banking Group
Domain
Financial Services / Private Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service Management, Supplier/Partner Relationship Management, Change Management, Budget Planning, Incident & Post-Mortem Leadership, Cross-functional Collaboration
Preferred skills
Cloud Platforms (CaaS, IaaS, VMware, VCF), Stakeholder Management, Data Analysis, Automation Tooling (Power BI, ServiceNow, Dynatrace), ITIL Processes
Technologies
Power BI, Power Automate, ServiceNow, Dynatrace, VMware, VCF, Net Apps
Responsibilities
Lead opportunities and enhancements within partner commercial arrangements and new contract development; Manage important client relationships; Identify process shortcomings and deliver change management plans; Develop and deliver budget plans for the area.
Seniority
Senior, hands-on IC with leadership responsibilities