Technischer Sachbearbeiter im Customer Care Center (w/m/div.)
Core
Handling customer complaints and inquiries regarding technically and legally complex installation situations, managing product exchanges and returns.
Role type
Senior technical customer care specialist (HVAC/energy systems)
Builds
Customer service solutions and product exchange workflows for complex heating and energy systems
Domain
Energy systems / HVAC / Heating technology
Deliverable
client delivery
Required skills
HVAC systems expertise, heat pump technology, gas and oil condensing technology, solar systems, controlled ventilation, heating control, complex hydraulic schematics, SAP CRM, MS Office
Preferred skills
Process optimization, technical training of employees
Responsibilities
Resolve complex customer complaints, coordinate product exchanges and returns with service and sales teams, communicate technical details to customers and staff, collaborate on cross-functional processes
Seniority
Mid-level, hands-on specialist