Operations Service Specialist
Core
Support server partners and clients on a legal services marketplace platform, ensuring accurate completion of Service of Process and E-Filing tasks.
Role type
Operations Service Specialist (Customer Support & Operations)
Builds
Legal services marketplace platform for law firms and pro se parties
Domain
Legal Tech / Service of Process
Required skills
Written communication, time management, organization, administrative skills, process analysis, stakeholder management, high-volume work handling
Preferred skills
Legal background, real estate background, consulting experience, strategy experience
Responsibilities
Respond to partner and client questions via chat, ensure successful completion of platform jobs within SLAs, identify and solve platform issues, analyze processes for inefficiencies, collaborate on organizational improvements
Seniority
Junior to Mid-level, hands-on IC