Serviceberater im Kundenservice (m/w/d)
On-site
Core
First-level support for customer inquiries across all sales channels, optimizing processes, and providing technical guidance to junior staff.
Role type
Senior customer service advisor (technical/commercial background)
Builds
Customer retention and acquisition processes
Domain
Energy and mobility services
Required skills
First-level support processes, customer service, digital technology understanding, process optimization, team leadership
Preferred skills
Commercial or technical vocational training, self-management, customer orientation, communication
Technologies
None stated
Responsibilities
Handle first-level customer inquiries, implement best-practice processes, support junior customer advisors, optimize work processes, provide technical guidance to assigned staff
Seniority
Senior, hands-on IC with team leadership
