Support Analyst - Desktop
Core
Provide 24x5 desktop support for 500+ global users in a Windows environment, handling workstation applications, access control, remote access, and hardware issues.
Role type
Desktop Support Analyst
Builds
Maintains stable Windows workstations and services for a global user base
Domain
IT Support / Windows Environment
Deliverable
client delivery
Required skills
Windows 10, Windows Server 2012+, Microsoft Office Suite, Outlook, Office 365, Azure, Active Directory, Group Policy, remote access solutions, software deployment, desktop hardware troubleshooting
Preferred skills
PowerShell, Python, Linux environment, networking
Technologies
Windows 10, Windows Server 2012+, Office 365, Azure, Active Directory, OneDrive, SharePoint
Responsibilities
Provide 24x5 on-site and remote support for workstation applications and hardware; Manage incidents and requests using internal runbooks; Partner with Level 2 & 3 teams for complex troubleshooting; Provide alert management to proactively resolve service failures; Proactively automate common tasks to improve efficiency.
Seniority
Mid-level, hands-on IC
