Mitarbeiter IT-Servicedesk (m/w/d)
Core
Central IT support hub ensuring smooth operations for employees through first-level support, device administration, and incident management.
Role type
IT Service Desk Technician
Builds
IT support services for internal employees
Domain
IT Operations / Helpdesk
Deliverable
client delivery
Required skills
First-level support, ticket system management, Windows client systems, Microsoft 365, Active Directory, network basics, documentation creation, SLA monitoring, project support coordination
Preferred skills
2nd-level support coordination, IT security policy adherence, root cause analysis
Technologies
Windows, Microsoft 365, Active Directory, Ticketing Systems
Responsibilities
Handle first-level support for hardware and software issues, manage and document IT incidents and service requests, install and administer end-user devices, create and maintain IT documentation and knowledge bases, coordinate and escalate tickets to 2nd-level support and external vendors, ensure SLA compliance, support IT projects and system rollouts, collaborate with business units to maintain stable IT operations
Seniority
Entry-level to Mid-level, hands-on IC