Information Technology Support Engineer
Core
Provide technical support and assistance to clients via phone, email, and in-person, troubleshooting hardware and software issues.
Role type
IT support engineer
Builds
Client IT support services
Domain
Information Technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software installation and configuration, Network monitoring, Windows and Mac OS proficiency, Microsoft Office Suite, Technical documentation, User training
Responsibilities
Provide technical support to clients via phone, email, and in-person; Troubleshoot and resolve hardware and software issues; Install and configure software and hardware; Maintain and update computer systems and networks; Monitor system performance and identify potential issues; Document and maintain technical procedures and user guides; Provide training and support to end-users