Kaufmännischer Mitarbeiter im Kundenservice (w/m/d)
Core
Customer service representative handling parcel shipping inquiries via phone and email, providing information on shipments, express packages, and complaints.
Role type
Customer service representative
Builds
Customer support for parcel shipping services
Domain
Logistics / Parcel delivery
Deliverable
client delivery
Required skills
Customer service, telephone communication, email communication, complaint handling, internal coordination
Preferred skills
Commercial training, English basic knowledge
Technologies
None stated
Responsibilities
Answer customer inquiries by phone and email regarding parcel shipping, provide information on shipments and express packages, process complaints, coordinate internal requests
Seniority
Entry-level / Junior