Sachbearbeiter Auftragsbearbeitung Kundenservice (m/w/d)
Core
Order processing and customer service for heating, ventilation, and cooling systems, coordinating repair orders and maintenance tasks for service technicians.
Role type
Customer service order processor
Builds
Repair orders, maintenance schedules, and customer service tickets for heating and ventilation systems
Domain
Building technology / HVAC / Energy efficiency
Required skills
Order processing, customer communication, ticket management, priority setting, dispatch coordination
Preferred skills
Technical interest in building systems, stress management, initiative
Technologies
Customer service systems, office software
Responsibilities
Provide telephone support to trade professionals and end customers, record repair and maintenance orders in the customer service system, process and route complaint and consultation tickets, handle written customer inquiries, update customer order information and set priorities, perform pre-checks and assign orders to service technicians