Mitarbeiter Infothek Service (m/w/d) bei der Daimler Truck AG, Nutzfahrzeugzentrum Mercedes-Benz...
Hybrid
Core
Frontline reception and customer service specialist for Mercedes-Benz commercial vehicles, handling inquiries, appointments, and repair order processing.
Role type
Customer service representative (reception)
Builds
Customer service interactions and internal repair order workflows
Domain
Automotive / Commercial Vehicles
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, internal system data entry, German language fluency
Preferred skills
Commercial vehicle industry knowledge, technical vocational training
Technologies
Internal repair order systems
Responsibilities
Greeting customers, understanding and fulfilling customer requests, coordinating with service advisors, scheduling appointments, processing repair orders in internal systems
Seniority
Entry-level, hands-on IC