Service Support Engineer im Fleet Monitoring (m/w/d)
Core
Monitoring and troubleshooting customer fleets in Marine, Oil & Gas, Electric Power, and Rail sectors using remote service software platforms.
Role type
1st-level Service Support Engineer (Fleet Monitoring)
Builds
Remote monitoring platforms and fleet data analysis tools
Domain
Industrial IoT / Fleet Management / Marine & Energy
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Remote monitoring system configuration, ticket system administration, proactive state analysis, oil analysis interpretation, shift work readiness, on-call availability
Preferred skills
Experience in plant operation, commissioning, or service technician roles
Technologies
Remote service software platforms, ticket systems
Responsibilities
Monitor customer installations for faults, perform 1st-level support via remote platform, analyze engine and plant data, monitor maintenance activities, handle customer inquiries via phone/email
Seniority
Mid-level, hands-on IC
