Technical Support Specialist (Night Shift)
Core
Troubleshoot customer issues across hardware, software, and networking systems to deliver exceptional technical support services.
Role type
Technical Support Specialist
Builds
Customer support interactions and resolutions for Nextiva's conversation-centric platform
Domain
Telecommunications / Customer Experience
Deliverable
client delivery
Required skills
Troubleshooting, Root cause analysis, Documentation, Multitasking, Product knowledge, AI tool usage
Preferred skills
Hardware knowledge, Networking knowledge, PC/Mac OS proficiency, Microsoft Office proficiency
Technologies
ChatGPT, Microsoft Copilot, Nextiva platform
Responsibilities
Troubleshoot customer issues across hardware, software, and networking systems; Document customer interactions, issues, and resolutions; Maintain and update systems to ensure optimal performance; Manage multiple requests simultaneously in a fast-paced environment; Leverage AI tools to support daily workflows and improve response quality.
Seniority
Mid-level (2+ years experience)
