Customer Journey Manager (12 Fixed Term Contract)
Core
Designing and delivering end-to-end customer journeys for lending and credit transformation to reduce complexity and improve speed to decision.
Role type
Customer Journey Manager (Product/Strategy)
Builds
End-to-end lending and credit customer experiences
Domain
Financial Services / Commercial Banking
Deliverable
product features
Required skills
Customer journey mapping, data literacy, stakeholder management, transformation leadership, cross-functional alignment, UX design principles
Preferred skills
Commercial lending knowledge, engineering practices support, data-driven decision making, technical expertise
Technologies
N/A
Responsibilities
Orchestrate across functional boundaries to ensure journey effectiveness, shape prioritization approaches and design choices, align various systems and partners, use data and insight to continuously improve performance
Seniority
Mid-Senior, hands-on IC