Customer Journey Manager
Core
Crafting and optimizing end-to-end customer experiences for business and corporate clients using data analysis and business insights.
Role type
Customer Journey Manager
Builds
Seamless end-to-end customer experiences across functional boundaries
Domain
Commercial Banking / Financial Services
Deliverable
product features
Required skills
Data analysis, Analytical problem solving, Elicitation and business analysis, Stakeholder collaboration, Customer-centred thinking
Preferred skills
Financial services experience, Experience with corporate clients
Technologies
Data sources (transactional, behavioural, demographic, operational)
Responsibilities
Analyze data to produce insights supporting business decisions, Map processes and identify improvement opportunities, Collaborate with Product and Engineering teams to build experiences, Define problems and craft recommendations to improve outcomes
Seniority
Mid-level, hands-on IC
