IT Support Specialist
Core
Deliver exceptional employee experiences through world-class IT support, combining hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms.
Role type
Senior IC IT Support Specialist (End User Computing & Identity)
Builds
Scalable IT operations, automated workflows, and efficient service delivery for a global workforce.
Domain
Enterprise IT, Identity & Access Management, Endpoint Security, SaaS Administration
Required skills
Tier 1/2 support, macOS/Windows administration, Microsoft 365/Teams/Slack/Zoom, Identity & Access Management (Okta/Entra ID), Endpoint Management (Intune), Scripting/Automation (PowerShell/Bash/Python), Troubleshooting
Preferred skills
Workato/Workflow automation, AI platform governance, ITIL certification
Technologies
Okta, Entra ID, Intune, Iru, CrowdStrike, Microsoft 365, Teams, Slack, Zoom, Workato, GitHub, Claude Enterprise, Microsoft Copilot, PowerShell, Bash, Python
Responsibilities
Provide Tier 1 and Tier 2 support via tickets/chat/email; Manage user lifecycle (onboarding/offboarding); Administer identity services (SSO/MFA); Deploy and maintain endpoints; Develop scripts and automations; Create and maintain documentation.
Seniority
Mid-level, hands-on IC