Sachbearbeiter Innendienst Frontoffice (m/w/d)
Core
Telephone counseling of patients and their relatives, coordinating delivery and pickup schedules, and handling service orders and device defect inquiries.
Role type
Front-office administrative specialist (customer service)
Builds
Patient support services and medical gas equipment logistics
Domain
Healthcare / Medical Gas
Deliverable
client delivery
Required skills
telephone customer contact, commercial training, MS-Office, German (fluent)
Preferred skills
healthcare experience, insurance company experience, @Home
Responsibilities
counseling patients and relatives, coordinating delivery and pickup schedules, processing service orders and defect reports, cross-selling and up-selling, handling complaints and implementing preventive measures, managing relationships with insurance companies, doctors, patients, and specialty dealers