Account Manager - Last Mile, Logistics & Warehousing
Core
Managing a portfolio of last-mile delivery, 3PL, and warehouse fulfillment accounts to ensure reliable staffing of forklift operators, pickers, packers, and drivers during peak seasons and new site launches.
Role type
Senior Account Manager (Logistics & Warehousing)
Builds
Long-term client relationships and workforce solutions for logistics and e-commerce fulfillment operators
Domain
Logistics, Warehousing, Last-Mile Delivery, Staffing
Deliverable
client delivery
Required skills
Account management, stakeholder management, logistics operations knowledge, contract management, CRM proficiency, data forecasting, negotiation, presentation skills
Preferred skills
Multi-site account management, enterprise account experience
Technologies
Salesforce, Google Suite
Responsibilities
Serve as lead point of contact for staffing planning, escalations, and strategy; Build and maintain relationships with site managers, operations leaders, and HR; Develop understanding of client operating environments (shifts, volume, safety); Maintain and grow client contracts with upsell opportunities; Ensure timely fulfillment of shifts and workforce solutions; Forecast and track key account metrics; Prepare account health reports and business reviews; Collaborate with Sales and Ops teams for growth and supply-demand alignment; Resolve challenging client requests and escalations.
Seniority
Senior, hands-on IC