Support Engineer
Core
Investigate complex customer issues for a payments platform, bridging support and engineering to resolve SDK and API integration problems.
Role type
Senior Support Engineer (Payments/SDK)
Builds
Troubleshooting for Checkout SDK and complex payment integrations
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Software development, API troubleshooting, SDK debugging, Incident management, Technical writing, Cross-functional collaboration
Preferred skills
Payments domain knowledge, Ruby on Rails, React/Android/iOS SDKs
Technologies
Ruby on Rails, React, Android, iOS, Zendesk, Jira
Responsibilities
Own complex technical investigations for top-tier accounts, Reproduce issues in test environments, Build actionable engineering escalations, Manage incidents and advocate for customer needs, Identify recurring patterns and lead retrospectives, Coach support teammates
Seniority
Senior, hands-on IC with coaching responsibilities
