Kundenservicemitarbeiter:in (m/w/d)
On-site
Core
Handling customer inquiries, complaints, and orders via phone and email while maintaining customer data in a CRM system.
Role type
Customer service representative
Builds
Customer support interactions and service case resolutions
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Phone and written communication, CRM system usage, MS Office, customer relationship management, process optimization
Responsibilities
Answering customer inquiries and handling complaints, Managing customer data and documentation, Collaborating with sales and logistics teams, Supporting service process improvements, Implementing customer retention measures