Kundenservicemitarbeiter:in (m/w/d)
On-site
Core
Handling customer inquiries, complaints, and orders via phone and written communication while maintaining customer data in a CRM system.
Role type
Customer service representative
Builds
Customer support interactions and service case resolutions
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Customer service, Communication, CRM system usage, MS Office, Data entry
Responsibilities
Answering customer inquiries and handling complaints, Managing customer orders and service cases, Maintaining customer data in CRM, Collaborating with sales and logistics teams, Supporting service process optimization