Manager CX & Innovation Consulting - Specialist - Travel Industry
Core
Lead customer experience strategy engagements, developing journey maps and frameworks to drive business growth and innovation for clients.
Role type
Manager, Customer Experience & Innovation Consulting
Builds
Customer-centric digital solutions and operational improvements
Domain
Travel Industry (Consulting)
Deliverable
product features
Required skills
Customer experience strategy, Customer journey mapping, Service design, Data analytics, Stakeholder management, Team leadership, Change management, Digital transformation
Preferred skills
Certifications in CX or service design, Experience in retail/financial services/healthcare, Knowledge of AI and automation, Background in organizational transformation
Technologies
CX platforms, Design thinking, Agile frameworks
Responsibilities
Lead customer experience strategy engagements, Develop and implement customer journey maps and service blueprints, Collaborate with business, design, and technology teams, Leverage customer data and research to identify opportunities, Manage and mentor a team of consultants, Partner with senior stakeholders to influence decision-making
Seniority
Manager, hands-on IC with team leadership