Order Processing Tech Support Specialist 6-Month Fixed-Term Contract
Core
First point of contact for the sales team to troubleshoot order processing issues and misconfigurations in Salesforce.
Role type
Technical support specialist (Salesforce Sales Cloud)
Builds
Resolves order validation errors and processing failures to unblock sales opportunities
Domain
B2B SaaS / Sales Operations
Deliverable
dashboards & analysis
Required skills
Salesforce Sales Cloud, live chat support, order troubleshooting, written English, verbal English
Preferred skills
NetSuite, order management, SQL, BigQuery, Jira, B2B SaaS experience
Responsibilities
Troubleshoot order issues in Salesforce over Slack and Zendesk, identify blocking errors (validation, field values, selections), investigate and isolate processing failures, document resolutions and tag tickets
Seniority
Mid-level, hands-on IC