IT Service Delivery Manager (m/w/d)
Core
Leading a multi-person IT Service team and strategically developing global IT support operations.
Role type
Senior IT Service Delivery Manager
Builds
Global IT support services (1st & 2nd level) and IT transformation initiatives
Domain
Hightech coating technology / IT Service Management
Required skills
IT Service Management, ITIL framework, team leadership, process automation, Microsoft 365, Azure, Active Directory, Intune, reporting
Preferred skills
Agile methodologies, IT transformation project experience
Technologies
Microsoft 365, Azure, Windows, Active Directory, Intune
Responsibilities
Lead and manage an IT Service team, ensure smooth global IT support, handle complex escalations, develop SLAs and KPIs, create management reports, standardize ITIL-based processes, participate in IT transformation projects
Seniority
Senior, hands-on IC with leadership