Seller Success & Experience
Core
Manage seller interactions, resolve issues, and analyze feedback to enhance the partner journey for LAAM's seller partners.
Role type
Seller Success & Experience Partner
Builds
Enhanced seller experience and operational efficiency
Domain
E-commerce / Seller Management
Deliverable
client delivery
Required skills
Problem-solving, case ownership, analytical thinking, process improvement, communication, collaboration, performance tracking
Preferred skills
MBA, experience in E-commerce or Experience Operations
Responsibilities
Manage and resolve seller chats, incidents, and escalations; Identify recurring issues and implement process improvements; Monitor key metrics like Resolution Time, SLA adherence, and NPS; Collaborate with Operations, Product, Finance, and Marketing teams.
Seniority
Individual Contributor
