Customer Service Agent
Core
Provide professional first points of contact for customers and visitors within data centre facilities, acting as a concierge for logistics and documentation.
Role type
Customer Service Agent (Facility Concierge)
Builds
Seamless customer experience and accurate facility logistics
Domain
Data Centre Operations
Deliverable
client delivery
Required skills
Customer service, telephone communication, site induction coordination, stock auditing, ticketing system usage, MS Office Suite
Preferred skills
Service desk experience, call centre experience, ticketing system experience
Responsibilities
Greet visitors and provide accurate advice, coordinate deliveries and logistics, conduct site inductions and scan paperwork, audit critical facility stock, handle customer requests via phone/email/ticketing, provide first-level resolution or escalate incidents
Seniority
Entry-level to Junior
