Community Transport Operations Officer
Core
Manage and optimize community transport services, including scheduling staff and fleet resources to meet client care requirements.
Role type
Operations Officer (Transport)
Builds
Community transport services for aged care and NDIS clients
Domain
Social Services / Transport
Required skills
Scheduling, Resource Allocation, Customer Service, Compliance Adherence, Problem Resolution, Documentation, Continuous Improvement, Team Collaboration, Communication, IT Proficiency
Preferred skills
Diversity and Inclusion, Organizational Skills
Technologies
Microsoft Office Suite
Responsibilities
Create and prepare schedules to optimise staff and fleet resources, undertake daily tasks and general administration duties, ensure strict adherence to compliance requirements, proactively address scheduling conflicts and staff absences, monitor and address client and staff feedback, maintain accurate records of scheduling activities and client interactions, identify and implement improvements in rostering processes, collaborate with team members and managers.
Seniority
Individual Contributor