Customer Support Representative - Brazil
Core
Respond to user inquiries on Palmstreet's mobile app and desktop, resolve issues promptly, and contribute to system improvements.
Role type
Customer Support Representative
Builds
Palmstreet live shopping platform connecting collectors and sellers
Domain
E-commerce / Social commerce
Deliverable
client delivery
Required skills
American English reading and writing, native English speaking/listening, e-commerce platform experience, phone app technical skills, SOP optimization, multi-tasking
Preferred skills
Time spent living in the US, interest in plants and/or crafts
Technologies
Palmstreet mobile app, desktop interface
Responsibilities
Respond to user inquiries on mobile app and desktop, track and record issues to inform the company, contribute to SOPs, collect and summarize customer cases to identify trends, ensure prompt resolution of customer issues
Seniority
Individual Contributor, 2-3 years experience