Customer Success Manager
Core
Serve as a named resource and partner for enterprise customers, acting as a technical resource for operational needs and managing major incidents.
Role type
Customer Success Manager (Technical)
Builds
Customer adoption, utilization, and trust in Ping Identity's cloud identity platform
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud Services
Deliverable
client delivery
Required skills
Customer Success management, IT system consulting and implementation, Cloud solutions architecture, CRM systems (SFDC/Gainsight), Technical aptitude, Data analysis
Preferred skills
Experience with identity management, Proactive risk identification
Responsibilities
Manage major customer incidents and communications, Analyze customer data to identify trends and risks, Advocate for customer needs internally, Monitor adoption and utilization trends, Provide proactive guidance on product features, Travel to customer sites as needed
Seniority
Mid-level, hands-on contributor
