BInance Accelerator Program - Key Account Operations
Core
Support VIP clients with day-to-day requests, account management, and issue resolution within the digital asset ecosystem.
Role type
Key Account Operations Intern
Builds
Client relationships and operational support for VIP trading accounts
Domain
Cryptocurrency / Digital Assets / Financial Services
Deliverable
client delivery
Required skills
Bilingual English/Mandarin, Analytical ability, Excel/Google Sheets proficiency, Knowledge of crypto trading concepts (Spot, Futures, Margin, leverage, liquidity), Fast learning capability
Preferred skills
Active trading experience, Proactive ownership, High responsiveness
Technologies
Excel, Google Sheets, Internal monitoring tools
Responsibilities
Handle VIP client requests and basic enquiries, Build relationships with assigned clients, Investigate and resolve client issues, Monitor client activity and trading behavior, Maintain accurate client profiles and records, Track market and competitor developments
Seniority
Early Career / Intern