Technischer Kundendienst - Innendienst [ D | M | W ] zur Direktvermittlung
Core
Providing technical support, troubleshooting, and repair for Point-of-Care analyzers and diagnostic systems for customers globally.
Role type
Technical Customer Service Engineer (In-house)
Builds
Service reports, documentation, and technical instructions for medical diagnostic devices.
Domain
Medical technology / Diagnostics
Required skills
Mechanical knowledge, Electronic knowledge, IT/Network knowledge, Troubleshooting, Installation, Calibration, Documentation
Preferred skills
Experience in medical technology or diagnostics, R&D collaboration
Technologies
Ticketing systems, ISO 13485 compliant documentation tools
Responsibilities
Provide technical support to customers via phone, email, and ticketing system; Perform device troubleshooting, analysis, and repair remotely or in the service department; Assist with installation, maintenance, and calibration of diagnostic systems; Create and maintain service reports and technical manuals; Act as liaison between R&D, production, and quality management.
Seniority
Entry-level to Mid-level, hands-on IC
